Terms
These are the terms for using d-ployed and buying websites from us. Each order also has its own build agreement, which you see before you pay. It lists exactly what you are getting, and it forms part of these terms for that order.
1. Who we are
d-ployed is a trading name of GAO Group Ltd, a company registered in England and Wales, company number 16981887. Our registered office is 3rd Floor, 86–90 Paul Street, London EC2A 4NE. You can reach us at hello@d-ployed.com. We are not registered for VAT, so no VAT is charged.
2. Your account and balance
- You need an account with a verified email address to place an order.
- You pay into a balance on your account. Prices are shown in pounds. Your balance only ever goes down when you have agreed to something: an order you confirmed, hosting you chose, or a change you asked for.
- When you place an order we only ask you to pay what that order needs. That is the price, plus the first month of hosting and a small buffer if you chose hosting, less anything already in your balance.
- Keep your password to yourself. You are responsible for what is done through your account, unless someone got in through a failure on our side.
3. Quotes and orders
- You describe what you want and we quote a fixed price before you pay anything. A quote is valid for the time shown on it.
- Some requests are checked before we price them. That can take a little longer, and we will email you when your quote is ready.
- We can decline a request, for example one in a regulated area we do not build for, or one we could not do well. We never charge for a request we decline.
- The contract for an order is made when you confirm the quote.
4. What you get
- The website described in your build agreement, as files you can download, with a plain-English guide to what you have and how to change it.
- You own it. Once your order is paid, the site's files, code and the images we made for it are yours to use, change and move anywhere. Anything you supplied stays yours.
- Images we create for your site are made for it and are free of other people's copyright. We never present a created picture as your own work: galleries and "our work" sections use your photographs or none.
- We do not add claims about your business that you did not give us, such as prices, awards or guarantees. Please check your site's wording before you rely on it.
5. Timing
Each build agreement gives a target time. It is a target we work to, not a guarantee. If we miss it and the delay is ours, we put 20% of that order's price back on your balance without you having to ask.
6. If something goes wrong
- If a build does not succeed, you are not charged. The money set aside for it goes straight back to your balance, and we tell you.
- If a part you paid for cannot be delivered to the standard promised, such as a designed logo, we refund that part automatically and tell you.
- If your site is not what your build agreement describes, tell us within 30 days and we will put it right. If we cannot, we will refund the order.
- Changes after delivery are new work: small changes (wording, colours, photographs) cost from £1 each and a new page or simple feature from £3. Bigger features, such as a shop, are quoted before any work starts. You only pay for the ones you ask for.
7. Cancelling and refunds
- Money in your balance. If you are a consumer, you can cancel within 14 days of paying in and have any of it you have not spent refunded to your card.
- Orders. A website is digital content made for you. When you confirm an order we ask you to agree that we start straight away, and to acknowledge that you lose the right to cancel that order once we have started. We email you a copy of that confirmation.
- Outside those cases, unspent balance is not refunded as cash, except where we got a charge wrong, missed our own promise, could not provide the service, or the law or a court requires it. It does not expire, and you can use it at any time.
- Nothing here takes away your rights under the Consumer Rights Act 2015.
8. Hosting (only if you choose it)
- We can keep your site online for you. It is charged on what your site actually uses, from your balance. There is no contract and no minimum, and you can stop at any time.
- Before a site goes live, its first month's estimated cost plus a buffer must be in your balance. After that it is charged monthly, based on the traffic your site served.
- We email you when your balance has about 30, 14 and 7 days of hosting left. If it runs out we wait a further 14 days, then show a holding page saying the site is temporarily offline. Nothing is deleted then.
- Topping up brings a suspended site back as it was. If it stays offline for 90 days we remove it from hosting; your downloadable files are kept as described in our privacy notice.
- Nothing we build for you runs on something billed by the hour whether or not anyone visits, unless the build genuinely needs it and you agree to it on the quote, with the reason shown.
- We work hard to keep hosted sites online, but we do not promise any particular uptime and we do not hold any security certification.
9. Contact forms
If your site has a contact form, messages sent through it are passed straight on to the email address you gave us, and replies go directly to the sender. We do not keep the messages. We keep a short, anonymous record for 30 days only to stop abuse. You are responsible for how you use the enquiries you receive.
10. What you must not do
- Ask us to build anything unlawful, or anything that misleads people, infringes someone else's rights or collects personal data without a proper reason.
- Upload images or text you do not have the right to use.
- Use a site we host, or its contact form, to send spam or attack anyone.
We can suspend hosting or close an account where these terms are seriously broken. We will tell you why, and any unspent balance will be dealt with as the law requires.
11. Our responsibility to you
- Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not let us limit.
- If you are a consumer, we are responsible for loss you suffer that was a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We are not responsible for business losses.
- If you buy as a business, our total liability for an order is limited to the amount you paid for it, and we are not liable for loss of profit, revenue, data or opportunity.
12. Changes to these terms
We may update these terms. The version in force when you confirm an order applies to that order. If a change affects hosting you already have, we will email you at least 30 days before it applies.
13. The law
These terms are governed by the law of England and Wales. If you are a consumer you can bring a claim in the courts of England and Wales, or of Scotland or Northern Ireland if you live there. If you are unhappy with anything, please email us first: most things are sorted quickly.